Privacy Policy

    Exterior Improvement Incorporated
    3800 Cortes Island Rd, West Sacramento, CA 95691
    Email: info@exteriorimprovementca.com
    Phone: (916) 549-0839
    Website: https://exteriorimprovementca.com
    Last Updated: July, 2026

    1. Information We Collect

    We collect information you voluntarily provide when contacting us through the contact form on our website at https://exteriorimprovementca.com/contact-us/, by phone, or by email. This may include your name, phone number, email address, service address, and the nature of your inquiry.

    2. SMS / Text Messaging Privacy

    By opting in to receive SMS text messages from Exterior Improvement Incorporated, you agree to the following terms. We offer two separate categories of SMS messaging, each requiring its own independent opt-in consent.

    Message Types

    Informational & Transactional Messages: Responses to service inquiries, estimate scheduling, appointment confirmations and reminders, project status updates, and follow-up communications related to your service requests.

    Promotional & Marketing Messages: Special offers, limited-time discounts, seasonal promotions, event announcements, and new service announcements. These are only sent to users who have separately and explicitly opted in to receive marketing messages.

    How Consent Is Collected

    SMS consent is collected exclusively through two separate, independent, unchecked checkboxes on the contact form at https://exteriorimprovementca.com/contact-us/. One checkbox covers informational and transactional messages; a separate checkbox covers promotional and marketing messages. Neither checkbox is pre-selected, neither is required to submit the form, and checking one does not enroll you in the other. You will not receive either message type without an affirmative opt-in action. Consent to receive text messages is not a condition of purchasing any goods or services.

    No Third-Party Sharing of Mobile Information

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    Message Frequency

    Informational and transactional message frequency varies based on your interactions with us and the status of your service requests. Promotional message frequency varies based on active offers and announcements.

    Message & Data Rates

    Message and data rates may apply depending on your mobile carrier and plan. Contact your carrier for details.

    Opt-Out

    You may unsubscribe from either or both message types at any time by replying STOP to any message. You will receive one final confirmation message, and no further messages of that type will be sent. Reply START to re-subscribe. You may also opt out by emailing info@exteriorimprovementca.com or calling (916) 549-0839.

    Help

    Reply HELP to any message, email info@exteriorimprovementca.com, or call (916) 549-0839 for assistance.

    3. How We Use Your Information

    We use the information we collect to respond to your inquiries, provide estimates, schedule and confirm appointments, provide project status updates, and communicate about your service requests. We send promotional SMS messages only to users who have explicitly opted in to marketing communications via the dedicated promotional consent checkbox on our contact form.

    4. Information Sharing

    We do not sell, trade, or rent your personal information to third parties. We may share information with trusted subcontractors and service providers who assist us in operating our business and serving you (such as scheduling or customer support tools), subject to confidentiality obligations. As stated above, mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for their own marketing or promotional purposes.

    5. Data Security

    We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

    6. Your Rights

    You may request access to, correction of, or deletion of your personal information by contacting us at info@exteriorimprovementca.com. California residents may have additional rights under applicable California privacy law; contact us to exercise them.

    7. Children’s Privacy

    Our services and SMS programs are intended for individuals 18 years of age or older. We do not knowingly collect information from anyone under 18.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

    9. Contact Us

    Exterior Improvement Incorporated
    3800 Cortes Island Rd, West Sacramento, CA 95691
    Email: info@exteriorimprovementca.com
    Phone: (916) 549-0839
    Terms of Service: https://exteriorimprovementca.com/terms-of-service/